System will encourage civil servants to give quality services to the public: State Secretary
The Chief Minister’s Department and six local authorities will be star-rated to improve the state’s public department services.State Secretary Datuk Amar Mohd Morshidi Abdul Ghani said in tandem with the government policy to improve the public department services, departments and agencies must be ready to be rated.
“The rating system is aimed at encouraging healthy competition among employees practising high quality performance to give excellent services,” he said during the launch of Samarahan Land and Survey one-stop centre here yesterday.
He said under the system there would be no room for being slack at work as this would be reflected in the rating.
“You do your best, and the public is happy, the system will rate you and the department accordingly. In other words, to be highly rated, civil servants will have to perform their best,” he said.
According to Morshidi, the State Civil Service had its ‘One Government at Your Service’ launched by Chief Minister Pehin Sri Abdul Taib Mahmud on April 20 last year.
The programme aimed to improve departments’ system of delivering services especially counter services.
He said initiatives like the ‘High Performance Teams’ (HPT) and ‘Key Focus Activities’ (KFA) would be implemented widely in future, also to improve the services delivery system.
In fact, he said, 122 KPA areas had been identified by the various agencies, which should, therefore, allow the agencies concerned to address weakness in such areas.
He said the government had also created a portal called ‘CSii’ to encourage contribution of creative and innovative ideas from among civil service employees.
“I appeal to all the civil servants to get involved for better productivity and quality of the state’s public services,” Morshidi said.